We are hiring!
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1st Level Support Technician
Start Here. Grow Fast. Build a Career.
We’re a locally rooted managed technology company with 23 years of serving small businesses, families, and nonprofits in our community. We don’t just hire technicians — we build them. Most of our senior staff started exactly where you would.
If you have a genuine love for technology and a natural ability to connect with people, we’ll teach you the rest.
About the Role
This is our front line — the first voice and face our clients encounter. You’ll handle support requests by phone, walk-in, text, and email, help diagnose real technical problems from operational misunderstandings, and determine whether issues need remote support, a scheduled visit, or an immediate response.
It’s equal parts technical and relational. No two days look the same.
What You Bring
- A real curiosity for technology and a drive toward a career in it
- Comfort working with Windows and Apple devices at a basic level
- Some familiarity with Microsoft or Google products (Office 365, Google Workspace, etc.)
- Strong people skills and genuine patience with non-technical users
- Ability to multitask, prioritize, and stay calm under pressure
- Customer service or phone experience of any kind is a plus
What We Offer
- Hands-on, structured training from day one
- A clear path to 2nd and 3rd level technical support roles
- A relaxed but professional work environment
- Meaningful community involvement — we actively support local nonprofits and volunteer regularly
- Competitive compensation
What to Expect
- Answer and triage service requests across phone, walk-in, text, and email
- Work through logical troubleshooting steps to determine next actions
- Assist with bench repairs, device pickups and drop-offs
- Learn and adapt to new technologies as they roll out
- Represent our values in every client interaction
We’re not looking for someone who already knows everything. We’re looking for someone who genuinely wants to learn, loves people, and is ready to grow into a long-term technology career.
No contractors. Applications only. Please do not call. Use the form on this page to inquire.
In-Store Computer Repair Technician
Proven Hands. Real Growth. Meaningful Work.
We’re a locally rooted managed technology company with 23 years of serving small businesses, families, and nonprofits in our community. We grow our technicians from within — and this role is no exception.
If you can tear down and rebuild a machine in your sleep, communicate clearly with the person dropping it off, and you’re ready to turn that skill into a career, we want to meet you.
About the Role
This is our bench — where the real technical work happens. You’ll handle desktop and laptop diagnostics, repairs, and builds for a steady stream of residential and small business clients. You’ll own the client relationship through the entire repair cycle — intake conversations, status updates by phone or email, and face-to-face delivery when the job is done.
You’ll back up our front line technician during peak hours, helping field client intake when the shop gets busy. You’ll also occasionally step into networking, security camera installations, and community training, and every once in a while build a custom gaming rig.
It’s skilled, hands-on work with real people at the center of it.
What You Bring
- Proven experience diagnosing and repairing desktops and laptops — personal or professional
- Strong working knowledge of Windows and Apple hardware and operating systems
- Ability to communicate technical information clearly to non-technical clients
- Comfortable managing client expectations through phone, email, and in-person interactions
- Ability to work methodically through hardware and software problems
- Comfortable handling multiple repairs and priorities simultaneously
- A professional, personable demeanor — this role is as relational as it is technical
What We Offer
- Hourly base pay plus a percentage of bench sales — your efficiency and quality directly impact your earnings
- A well-equipped shop and a supportive team
- Exposure to networking, security systems, and business technology
- A clear path to 2nd and 3rd level support roles
- Relaxed but professional work environment
- Active community involvement — we support local nonprofits and show up for our neighbors
What to Expect
- Diagnose, repair, and return desktops and laptops efficiently and accurately
- Manage client communication from intake through completion — phone, email, and face-to-face
- Back up front line support staff during peak client hours
- Occasional custom PC builds, networking installs, and security camera deployments
- Participate in community training events as needed
- Represent our values in every interaction with clients and teammates
We’re not looking for someone who just clocks in and clocks out. We’re looking for a technician who takes pride in their work, communicates with confidence, wants to keep growing, and fits into a team that genuinely cares about the people it serves.
No contractors. Applications only. Please do not call. Use the form on this page to inquire.
